hernes的齟齬

Hey there, Noomer!<===原來它的使用者是Noomer!!

We just wanted to confirm that we’ve gotten your request for help, and we’ll be on it ASAP.

In the meantime, we think this info might help you out even faster than we can:

If you’re interested in seeing what memberships you have, or need to cancel a subscription, please visit:http://www.noom.com/subscription. Please note: we are not able to cancel subscriptions placed through Google Play. If you started a subscription through Google Play please follow these instructions: http://noom.uservoice.com/knowledgebase/articles/43385-noom-pro-subscriptions 
If you’re emailing to request a refund, you don’t need to do anything more – we’ll respond to your email personally. 
If you signed up for Pro, but don’t see the Pro logo in Noom, go to Settings > Account > Refresh Pro Subscription, then wait 5 minutes. 
If the above links don’t help and you haven’t already done so, please reply to this email with your access code (found in Noom under Settings>Account) and the email address associated with your account.

If you don’t have your access code or email, please attach any email receipts or confirmations you do have in a response to this email.

If you no longer need our help, just reply to this email and let us know (that way we can skip right ahead to helping other Noomers even faster). If we don’t hear back from you, we’ll be sure to help you out within two business days.

Thank you so much for using Noom!

The Noom Team

p.s. If you’re experiencing problems purchasing at a promotional price, fear not! We’ll always honor discounts if you made the effort to purchase before the cut-off day.

上句那個PS才是非公式書信(換句話說就是比較有誠意的針對個別客戶的話)，他說"如果你對在促銷價購買時出現了問題，別怕！(媽呀!我真的不知道最後一句We’ll always honor discounts if you made the effort to purchase before the cut-off day.確切意思是什麼，大致上猜測是他們的折扣絕對誠實之類的，所以我寫信說我英文沒好到看的懂是真的阿!!!)"

看到那個PS這麼說還有這封信，真的可以感到誠意十足，說實在話就算最後退不成我也沒這麼悶了，但既然有辦法退還是再問問，所以我又回信：

Dear Sirs,